How long does shipping take?
Orders are normally processed within 1–2 business days. Standard Shipping within Canada is free and normally takes 4–6 business days after shipment. Weekends and Canadian statutory holidays are not business days, and delivery dates are estimates.
How do I track my order?
When tracking is available, it is sent to the email address used for the order after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed after processing begins.
What is the return window?
Eligible items may be returned within 30 days after delivery. Items must be unused, in original condition, and in the original packaging. Contact us first for instructions and the merchant-paid return method.
When will I receive a refund?
After an eligible return is received and approved, the refund is submitted to the original payment method within 10 business days. Banks and payment providers may require additional posting time.
What if an item is damaged, missing, or incorrect?
Email your order number and clear photographs to Support@oakleylifes.com so we can review the problem and provide the appropriate next step.
Which payment methods can I use?
The payment methods currently available for your order are shown in the live checkout. Orders are settled in Canadian dollars.
How can I contact you?
Email Support@oakleylifes.com, call (431) 258-8107, or write to 101 Boul Champlain, Québec, Quebec G1K 4H9, Canada.