Shipping policy

Shipping area

This shipping policy applies to orders delivered within Canada. Prices and checkout totals are shown in Canadian dollars unless the checkout states otherwise.

Processing and transit times

Standard Shipping is free. Orders are normally processed within 1–2 business days. After shipment, standard transit normally takes 4–6 business days. Weekends and Canadian statutory holidays are not business days. These time frames are estimates and are not guaranteed delivery dates.

Tracking

When tracking is available, it will be sent to the email address used for the order after shipment. Tracking activity can take time to appear after the carrier receives the parcel.

Address changes

Customers are responsible for entering a complete and accurate delivery address. If an address is incorrect, contact Support@oakleylifes.com as soon as possible. We will try to update an order before shipment, but a change cannot be guaranteed after the order has shipped.

Delays, loss, damage, and delivery errors

Carrier delays can occur because of weather, service interruptions, remote destinations, or other circumstances outside our control. If tracking stops updating, a parcel appears lost, the package arrives damaged, or delivery is made to the wrong location, contact us with the order number and relevant photographs or tracking details. We will review the matter with the carrier and explain the available next steps.