Refund policy

Returns

Oakley accepts eligible return requests made within 30 days after delivery. Items must be unused, in their original condition, and returned with the original packaging. Please contact Support@oakleylifes.com with your order number or other proof of purchase before sending an item back.

For an eligible return, we will provide return instructions and a prepaid return label or another merchant-paid return method. Please do not send a return to our address without receiving instructions first.

Damaged, missing, or incorrect items

Inspect your order when it arrives. If an item is damaged, incomplete, or different from what you ordered, contact us promptly with your order number and clear photographs so we can review the issue and provide the appropriate solution.

Refunds

After an eligible return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. We will email you when the refund has been submitted.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible before shipment. We will try to help, but we cannot guarantee a change or cancellation after processing has started.